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We deliver solutions with a full life-cycle approach, including strategy, design, and implementation with cloud, maintenance, managed and professional services.Īs a Genesys Gold Partner, ConvergeOne delivers exceptional customer experiences with PureCloud, PureConnect, and PureEngage. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies.ĬonvergeOne has partnerships with 300 global industry leaders, including Genesys, Cisco, IBM, Avaya, Microsoft, and NICE, to customize specific business outcomes. 9,200 enterprise and mid-market customers trust ConvergeOne with cybersecurity, customer experience, data center, enterprise networking, and unified communications solutions to achieve business outcomes. Thanks to our close partnership with Genesys, we are able to deliver innovative and customized solutions to clients.įounded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprises, with decades of experience assisting customers in transforming their digital infrastructure and realizing a return on investment. Leveraging the entire Genesys technology portfolio, Avtex is able to deliver customized solutions to address a number of client needs, including: As a peer-recognized consulting firm, we guide organizations through the process of creating or improving CX strategies, platforms and policies.Īvtex is proud to partner with Genesys to implement contact center technologies that support truly effective customer interactions. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support the customer journey. Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys ChoiceĪvtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. Partner Type: Resell Partner, AppFoundry Partner Our thorough methodology and expertise are key in helping clients deliver positive business results. Since 1997, we have been a Genesys partner building products and delivering solutions across the entire Genesys suite. Integration into other business and CRM systems such as Salesforce and Zendesk.Voice and chatbots for self-service automation, agent assistance, and customer surveys.
Better enabling your agents at the desktop, including screen pop, task guidance, and Next Best Action.Personalizing the customer experience across multiple channels.This singular focus, means we can help with all aspects of the contact center, including: Aria Solutions’ passion is to help organizations better engage with their customers through innovative, cloud, on-premises and hybrid-based solutions.
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